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Question 1

Answer

Yes, it is! We have a forever-free plan that allows you to issue up to 100 certificates per year at no cost. If this number is not enough for your needs, you can upgrade at any time. Read more about our plans here.

Question 2

Answer

You can pay for a plan after registration by going to the Payments and Plans section in Settings. In regards to payment providers, Certifier relies on Stripe and Chargebee which help us make transactions secure and smooth. The former acts as our payment processor, while the latter works as a payment portal for our clients.

Question 3

Answer

Yes, you absolutely can. When making a purchase, provide your company’s details and TAX ID. Certifier will handle the taxes calculation, and once your payment is processed, you will be able to access your invoices from the Billing information section in Settings. Don’t worry if you are not sure whether you provided the correct information at the time of the transaction. Your TAX and company details can be edited at any time.

Question 4

Answer

Customer satisfaction is our top priority. If you are not totally pleased with Certifier, you can request a refund within 7 days after completing a purchase. No questions asked. Just email us at contact@certifier.me, and we’ll instantly refund 100% of your money. Please, keep in mind that after the refund, your issued certificates will be deactivated and deleted.

Question 5

Answer

Yes, you can cancel your subscription at any time. Just go to the Settings page, open the Payments and Plans section and manage your subscription there. If you cannot complete this process yourself, just email us at contact@certifier.me and we will manually cancel your subscription.

Question 6

Answer

For example, you subscribe to Certifier on the 10th of June, 2022. You decide to go with a 1,000-certificate limit. This certificate limit will be available on your account for 1 year and get reset on the 10th of July, 2023. Depending on your issuing regularity, you can either issue all of those certificates at once or send them in chunks a couple of times per year.

Let's assume that you decide to unsubscribe from Certifier in September with 500 certificates left on your account and then subscribe once again in May. If you decide to subscribe again in May 2023, you will see that your certificate limit is 500 certificates – just like you had left in December.

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Limits
Certificates	100	250	1000
Groups	3	5	Unlimited
Designs	Unlimited	Unlimited	Unlimited
Emails	Unlimited	Unlimited	Unlimited
Design
Certificate builder
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Certificate templates
Custom certificate designs
Custom attributes
Delivery
Mass certificate emailing
Email builder
Custom email sender
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Bulk certificate generation
Recipient spreadsheet upload
Digital certificates
PDF certificates
Social media sharing
LinkedIn certificates
QR codes
Branding
Branded certificates
Branded emails
Branded recipient page			Add-on: $49/mo
Full white label			Add-on: $99/mo
Management
Edit certificates
Delete certificates
Resend certificates
Renew certificates
Export certificates
Handle change requests
Expiration management
Integrations
REST API
Integrations
Analytics
Basic statistics
Social media analitycs
Engagement history
Verification
Verifiable certificates
Verified issuer icon			Add-on: $49/mo
Business
GDPR compliace
Secure Data Storage
Knowledgebase access
Livechat & email support
Premium support
Onboarding training

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